Have any questions or concerns? Please feel free to get in contact so I can offer the highest service with a smile.
I will try to respond as promptly as possible.
How do I track my order?
All products are sold in Australian Dollars (AUD). All items will be dispatched as soon as payment has cleared. Products will be sent either Regular Parcel Post or Express Post, you choose at the checkout. Tracking will be issued on parcels if possible, if sent in 'tough bags' tracking is not provided by Australia Post.
What are your delivery options?
Let me know your address and we can arrange free local pickup. If you live further afield, either Regular Parcel Post or Express Post will be applied. Please allow 3 to 10 days delivery time. Please choose the 'free delivery' option ONLY if you live within 15 minutes drive of Australind, Western Australia.
How do I return an item?
If you're not 100% happy with your product, please get in contact with me and we will arrange return post or local pick up at no expense to you. We want you to be completely satisfied with your order.
Product Availability & Back-orders
Some products may not be available straight away and delivery, will therefore, be outside stated delivery times. Customers will be advised if this is the case for more options. We are grateful for your patience.
We will not disclose information about your individual visits to our site or any of the personal information that you provide such as your name, address, telephone number, e-mail address or credit/debit card details to any outside parties without your consent except when required by law to do so.
Horse Essentials Australia will only record your e-mail address if you send us a message using the online enquiry form. Users are advised that there are inherent risks transmitting information across the Internet.
What is your returns policy?
If you are not 100% satisfied, we are happy to give you a refund. This, however, depends on the product's state of wear/tear and if the product has been misused in any way aside from the product instructions and warnings. Please return the product and receipt with all original packaging and tags within 14 days and we will gladly offer you an exchange or a refund.